We pride ourselves on the quality and cleanliness of Stansted Coach House. We have hundreds of delighted customers as is evident by our excellent feedback across several platforms. We would like all of our guests to find the apartment in the same immaculate condition that you will enjoy. Therefore, we simply ask all of our guests to treat the apartment with respect. We accept that minor accidents occasionally happen and so we just ask that care is taken to minimise this, that any accidents / damage are immediately reported to the owners so that we have the opportunity to mitigate that as much as possible. Smoking in the apartment and unreasonable damage to the apartment and/or contents is not acceptable. Smoking in the apartment and unreasonable damage to the apartment and/or contents is not acceptable.
Smoking not only creates a fire and safety risk and invalidates our insurance. It also damages the property, it leaves unpleasant smells and results in us not being able to maintain our high standards of the property for subsequent arriving guests, which may result in cancellation of subsequent reservations. That is unfair on other guests and unfair on us. Consequently we take a zero tolerance approach to smoking, breach of occupancy limits, illegal activities, drug use/possession, theft & unreasonable damage. Smoking will incur a £250 cleaning fee and costs of any damage & loss of subsequent reservations.
We have a strict occupancy policy of a maximum of 4 guests. This is due to insurance restrictions, health & safety reasons and ensuring comfort of guests in a property that is large enough for 4 people only. The insurance policy we have strictly limits us to a maximum of 4 guests. 1 additional baby of under 2 years is permitted in addition and proof of age is required. The occupancy limit is a strict condition of our insurance policy and for this reason as well as fire and safety reasons, we cannot offer any flexibility and we do not tolerate any breaches. Any attempted breach of the strict occupancy limit means that we and our guests are not insured and so, as a responsible family business, we take this very seriously. Any attempted breaches will result in access to the apartment being refused and/or immediately terminated without any refunds.
At least 1 guest must be 25 years of age or older. We do not permit visitors who are not on the original reservation to attend the property under any circumstances and unless specifically agreed in advance. This includes pre-event gatherings, friends/family changing clothes etc. This policy is strictly enforced. Any attempt to breach this may result in refusal of apartment access, no refunds and loss of the deposit.
The apartment is adjacent to our house and shares a garden so we do see and engage with arriving guests. We have had instances where people try to avoid the occupancy limit and decide to turn up with additional guests (children usually) and/or have further guests arrive later and hope we don’t notice or that we won’t mind. As per the above mentioned strict insurance restrictions, we cannot permit this and any instance of this will result in the reservation being immediately terminated and no refunds.
- As with most hotels we will take a credit card hold at check in for £100. This fully refundable holding deposit of £100 is required to be paid prior to check in to cover any unreasonable damage to the apartment and/or contents. The key cannot be provided until the damage deposit has been paid (please note important details below regarding late check in / early check out below).
- The deposit can be paid by cash or debit/credit card and is fully refundable in the event of no evidence of loss / damage / smoking / breach of occupancy limit. Please note below the restrictions with accepting cash (i.e. if you are checking out early we cannot accept cash)
- We rarely have any problems but a very small minority of guests have ignored the occupancy limits, the age restrictions, the no smoking/no damage rules (or have taken items from the apartment and have also not paid for mini bar items) and so we have had to implement the damage deposit. Fortunately since applying this we only ever had to withhold the deposit just 4 times (for smoking in the apartment, for extinguishing cigarettes on the bathroom fittings and taking furnishings and mini bar items without payment, for a party/gathering, breaching the occupancy policy and burning the carpet with iron/hair straighteners. We know that minor accidents happen and that is not a problem. The deposit is to prevent unreasonable damage, smoking and invalidating our insurance by exceeding the occupancy limit. Our excellent feedback on Booking.com, AirB&B, our own website and Google Maps shows that we are an honest, trusted property. We have never, and will never, withhold a deposit unreasonably.
- This deposit is to cover the cost in advance of any unreasonable damage to the apartment and/or contents during your stay. We define ‘unreasonable damage’ as including:
- Damage or excessive staining to any carpets, walls, ceilings, furniture, furnishings, appliances or permanent fixtures
- Inappropriate use of and/or excessive staining to linen and towels (e.g. using towels to remove make up, fake tan stains etc)
- Malicious damage of any kind to the apartment or within the apartment boundary
- Excessive damage of any kind that is beyond wear and tear
- Evidence of smoking of any kind, including e-cigarettes within the apartment and within the apartment boundary (smoking area is outside of the garden gate)
- Children writing on/staining furnishings/carpet etc. We are parents of children ourselves and are very family friendly & tolerant. But damage of this kind is not permitted.
- Damage to any worksurfaces, surfaces or tables (e.g. by placing hot items on surfaces such as cooking pans, hair straighteners etc). Please use heatproof protectors provided to protect all surfaces
- Blockages to toilets and sinks caused by misuse (e.g. flushing nappies, sanitary products, wet wipes, oils, fats & grease etc)
- The deposit is not intended to cover the cost of any mini bar items. Please pay separately for any items from the mini bar prior to check out or request a separate email invoice for those.
- This deposit is not intended to cover the unauthorised removal of any items from the apartment without the owner’s consent. Any items taken without permissions will be charged a replacement cost.
- Any damage must be immediately reported to the owners. Failure to do so may forfeit your deposit.
- An inspection will be undertaken by the owners at or shortly after check out and provided there is no such evidence of any damage/smoking, the refund will be immediately processed. Please note that inspections will not take place prior to 8am on the day of check out. If you are checking out before 8am please note that the inspection will take place as soon as possible after 8am and reimbursement will be made to the payment method provided to us. For this reason, if checking out before 8am we cannot accept cash as a means of payment.
- We will process the refund immediately upon completion of the check-out inspection. Please note that while the money usually appears back on your card within a maximum of 1 day, the time taken for the money to appear back on a credit /debit card is not within our control. It is at the discretion of your card provider / bank and banks always state that, formally such transfers can take up to 7 days. Consequently, we recommend using a credit card rather than debit card in order that funds are not made unavailable to you during the refund period.
- The inspection will take place at the time of, or as soon as possible after, guests check out of the apartment, but not before 8am. If guests are checking out before 8am the inspection will take place as soon as possible after 8am and refunds made to the payment details provided to us. For this reason, cash cannot be accepted as a deposit if check out will be before 8am.
- Payment can usually be made with us in person up to 8pm on the day of arrival. If you are arriving after 8pm, payment must be made in advance and the Terms and Conditions must be completed and provided to us in advance. Please contact us to make arrangements for a credit/debit card invoice to be provided. Please note that unless payment is received in advance and Terms & Conditions completed in advance, in such circumstances the key will not be made available
- This reservation is for a maximum of 4 people. For strict insurance reasons, no additional guests or visitors are permitted at the property. There is no option for any additional beds. If any attempt is made to exceed the occupancy limit, age restriction limit and/or additional guests attend the property without prior agreement in advance, the reservation may be immediately terminated, access refused and no refunds provided (of reservation cost AND deposit).
- Smoking is strictly not permitted anywhere inside the apartment, on the outside stairs or within the garden area. Any evidence of smoking will incur a professional cleaning fee of £250 plus any additional costs of damage & loss of subsequent reservations. Appropriate action will be taken to recover this. Smoking area is outside the gate.
- Lost / damaged keys will incur a £15 replacement fee.
- Parties/events/gatherings of any kind are not permitted. Unreasonably loud noise is not permitted. Hen parties/stag parties or anything similar including potential single-sex groups which indicate a gathering/event/celebration are not permitted. Only the number of guests as per the reservation are permitted at the property. No additional guests are permitted at the property under any circumstances (prior agreement is strictly required). Any illegal activities/drug use/possession is strictly not permitted.
- A £100 refundable deposit is payable prior to check in. This can be paid by cash or credit/debit card (we recommend credit card as the time taken for deposits to be returned is at the discretion of your card provider and not within our control. In our experience this is usually within 1 day but banks do state it can be up to 7 days). Cash can ONLY be accepted when checking out after 8am the following day as otherwise we are not available to return cash. After check out an inspection of the apartment will be undertaken. If there is no evidence of unreasonable damage/smoking the deposit refund will be immediately processed. The deposit is required to be paid prior to check in and no access to that apartment is possible until payment is received. “Unreasonable damage” is defined on the reverse of this page
- At least one member of the reservation must be at least 25 years of age. Proof of age may be requested.
- Minibar payments must be made or payment invoice requested prior to check out (payment details are within the apartment Guest Directory and can be paid online (credit/debit card) or by cash).
- Parking is strictly possible only for the duration of your stay. Vehicles are parked entirely at your own risk. Stansted Coach House accepts no responsibility for any vehicles or contents. Please park vehicles in the visitor bay opposite the main house (29 Isabel Drive). Please do not park on, or partially on, any pavements, please do not park on the driveway or blocking the driveway.
- Oven must be turned off when not in use. Worktops are not heatproof so hot items MUST NOT be placed directly on worktops, tables, carpets or any surface. Please use heatproof surface protectors only. This includes pans, hair straighteners etc.
- Television MUST NOT be removed from the wall, even briefly. Contact owners for any assistance required with any appliances.
- Doors & windows must be closed (and door locked) whenever the apartment is not occupied.
- All items/utensils/furnishings/plug adaptors etc are provided for your convenience and are not to be taken from the apartment.
Any missing items will be charged a replacement cost.
A breach of the Terms & Conditions may result in any or all of: cancellation / immediate termination of the reservation and being required to leave the premises or access being refused. No refund of the reservation amount and / or no refund of the damage deposit.
All reservations are accepted as having acknowledged and agreed to all the above terms and conditions.
